Support that scales with your AOV.
Email, chat, SMS, Instagram, and WhatsApp in one inbox. Order lookup auto-attaches to every ticket. Returns and exchanges resolve in minutes, not days.
Your support stack is the bottleneck.
Five inboxes, three tabs, and a customer waiting four hours for a tracking number. OVirtual collapses it.
WISMO eats 40% of tickets
Auto-lookup from Shopify pulls order & tracking into the ticket. Self-serve where-is-my-order link cuts inbound volume.
Channels live in silos
Email, chat, SMS, IG, WhatsApp, and FB unified on one customer timeline. One reply window for everything.
Returns kill margin
Pre-built return flows with auto-generated labels. Exchange-instead-of-refund nudges baked in.
Help center is a half-built mess
AI articles drafted from your inbox replies. Self-serve search powered by your actual data.
Retail features that actually move metrics.
Shopify & Stripe sync
Order, refund, and customer LTV on every ticket. No copy-paste between tabs.
Omnichannel inbox
Email, chat, SMS, IG, WhatsApp, FB Messenger. One timeline, one reply window.
Returns & exchanges
Self-serve return portal, auto-labels, exchange-first nudges. Less margin lost.
AI replies + help center
Drafts in your brand voice. Auto-suggested articles cut repeat questions by 38%.
Post-purchase reviews
Auto-trigger Google & product reviews 7 days after delivery.
CSAT & SLA dashboards
Agent performance, deflection rate, and first-reply time on one screen.
What DTC brands see in 90 days.
Self-serve order lookup + AI-drafted help articles deflect the most repetitive tickets.
AI drafts are 90% there. Agents tweak and send instead of starting from a blank screen.
Return portal nudges customers toward an exchange before issuing a refund.
“Our reply time dropped from 4 hours to 12 minutes. The AI drafts aren't perfect, but they're 90% there — and that last 10% is faster than starting from a blank screen.”
Built for the way DTC actually operates.
Card data never touches our servers. SMS marketing is 10DLC-registered. Cross-border tax and EU residency available when you scale.
- PCI-DSS via Stripe — we never see card numbers
- 10DLC registration handled for US SMS
- GDPR-ready data subject request tooling
- EU data residency on Business
- Shopify, BigCommerce, WooCommerce, Stripe
Faster replies. Fewer tickets. Same team.
Free for 7 days. No credit card. Shopify install in under 5 minutes.