The service drive's front office, simplified.
Appointments, repair updates, parts ETAs, and review requests in one workspace. Less phone tag with customers waiting on their car. More five-star reviews.
Customers hate not knowing.
The #1 service complaint isn't price. It's silence. OVirtual makes proactive updates effortless.
Customers in the dark
Auto-send SMS updates: check-in confirmed, repair approved, parts on the way, car ready for pickup.
Approvals via phone tag
Send photos & estimate. Customer taps approve. Job moves. No more 4pm call backlog.
Reviews stay one-and-done
Auto-trigger Google review requests at pickup. Shops on OVirtual gain an average of 1.2 stars in 6 months.
Dispatch & scheduling chaos
Service appointment board with bay capacity, advisor load, and customer reminders built in.
Built for the way service drives run.
SMS status updates
Templated milestones: checked in, awaiting part, ready for pickup. Customer can reply by text.
Photo approvals
Snap the worn pads, send to the customer, they tap approve. The job moves while they're at lunch.
Appointment board
Self-serve booking with bay capacity and advisor load. Two-way SMS confirmations cut no-shows.
Review automation
Auto-trigger Google review requests on pickup. SMS-first delivery — the format customers actually respond to.
Invoices & deposits
Card, ACH, Apple Pay. QuickBooks & Xero sync. Deposits taken before parts are ordered.
Service reminders
Auto-recall by mileage estimate. Bring last quarter's customers back this quarter.
What shops see in 6 months.
SMS review requests at pickup convert at 4-5× the rate of email.
Templated SMS milestones. Tap, send, done. Customers stop calling for updates.
Mileage-based service reminders pull customers back without the staff having to chase.
“I run a 14-person plumbing crew. Dispatch used to be a whiteboard and three group texts. Now jobs, calls, and invoices are all on one screen — and I can see who's running late before the customer does.”
SMS at scale, done right.
10DLC registration handled. TCPA & CASL consent capture built in. Reviews go out through the right channel at the right time — no carrier filtering.
- 10DLC registration walkthrough on signup
- TCPA & CASL consent & opt-out tooling
- SMS marketing compliance archive
- PCI-DSS via Stripe
- SOC 2 Type II in progress
Better updates. Better reviews. Same crew.
Free for 7 days. No credit card. We port your phone numbers in 7–10 days.