This refund policy (“Policy”) describes the guidelines and procedures for refund requests for services provided by OVirtual, Inc. dba OVirtual (“OVirtual,” “we,” “us,” or “our”). By using our services, you agree to the terms and conditions set forth in this Policy.

1. Services Covered:
   This refund policy applies to the following services provided by OVirtual:

• Web Design
• SEO (Search Engine Optimization)
• Social Media Marketing
• Pay Per Click Marketing

1. Refund Eligibility:
   We offer refunds only under the following circumstances:

• Uncompleted projects: If a project is not completed due to reasons beyond the customer’s control or if the customer terminates the project, we may issue a refund for the unused portion of the project fee. Refunds will not be granted if the customer becomes unresponsive (MIA) during the project.
• First Mockup: If the first mockup of a website or design is not approved by the customer, a refund may be requested. Once the initial mockup is approved, no refund will be granted.

1. Refund Request Process:
   To request a refund, customers must contact our customer support team at [insert contact information]. The request must be submitted within 21 days of the project termination or the approval of the first mockup.

2. Refund Conditions:

• No Conditions: We do not impose any additional conditions for refund eligibility.
• Exclusions: Printed materials and designs that have been approved by the customer, such as completed websites or marketing campaigns, are not eligible for a refund.

1. Partial Refunds:
   We do not provide partial refunds for our services.

2. Non-Refundable Items or Services:

• Completed Designs: Designs that have been approved by the customer, including completed websites or marketing campaigns, are non-refundable.

1. Refund Processing Time:
   Refunds will be processed within 21 days upon approval of the refund request. The refund will be issued to the same credit card used for the original payment.

2. Payment Methods and Currencies:
   Refunds will be issued in the same currency and using the same payment method as the original payment.

3. Communication:
   The outcome of the refund request will be communicated to the customer via email using the contact information provided.

4. Limitations and Disclaimers:
   We reserve the right to update, modify, or discontinue this refund policy at any time. This policy does not apply to any third-party services or products used in conjunction with our services.

For any refund-related inquiries or further assistance, please contact our customer support team at support(@)ovirtual.com.